Ekeobong Akpan

Managed onboarding for new employees, ensuring timely access to critical systems and tools, facilitating a smooth transition for over 50 new hires.

Delivered effective remote IT support using Anydesk, resolving diverse technical issues and contributing to a 15% reduction in on-site support requests.

Collaborated with internal support and management teams to maintain high system availability and uptime, proactively addressing potential issues.

Logged and tracked technical issues, contributing to process improvements that enhanced efficiency in issue resolution and reporting.

Educated users on system basics and best practices, improving self-sufficiency and reducing recurring support requests by 20%.

Provided end-to-end IT support, resolving hardware and software issues for staff, reducing downtime and enhancing productivity.

Streamlined onboarding for new hires, configuring accounts, provisioning hardware, and installing required applications to ensure immediate operational readiness.

Diagnosed and resolved network issues and connectivity disruptions, escalating complex cases to senior engineers to minimize service interruptions.

Maintained meticulous IT asset documentation and managed proper ticket tracking for internal reporting, improving data accuracy and compliance.

Supported ongoing maintenance, updates, and troubleshooting of systems across departments, ensuring seamless functionality and user experience.